Security

Protects company assets and provides a safe environment for guests and team members. Exhibit a friendly, helpful, and courteous manner when dealing with both guests and team members. Maintains security activities and performs credit transactions adhering to company, Tribal, State, and Federal guidelines. Works closely with Casino and Hotel Management. Other duties as assigned.

• Able to work irregular hours
• Dependable and punctual
• Physically fit and able to lift 40+ lbs.
• Must complete all security certifications within one year of hire in accordance with the Gaming Commissions rules and regulations

DUTIES & RESPONSIBILITIES:

• Provide a security for company resources, guests and team members in accordance with Dakota Nation Gaming Enterprise and the respective security department policies
• Perform chip and credit transactions and money transfers, verifies amount by signature, in accordance with company, Tribal, State and Federal guidelines
• Maintain a high level of knowledge and proficiency in casino and department procedures and policies
• Detect and correct safety and/or security problems which endanger guests, team members or assets
• Respond to incidents, unusual occurrences and take immediate action, when appropriate, to correct the situation and/or report the incident
• Escort casino funds and direct traffic to ensure safety
• Apprehend suspects to prevent escape and/or loss of company resources
• Assist and provide medical aid
• Perform other functions and tasks assigned

EDUCATION/EXPERIENCE: 

• High school diploma or GED equivalent
• Basic computer skills a must

ON THE JOB TRAINING: 

• Ongoing training on Dakota Nation Gaming Enterprise and respective security department policy and procedures
• Medical aid training in CPR and first aid
• Techniques of Alcohol Management (TAM training)
• Taser Certification
• PPCT/Use of Force Training

CONDITIONS OF EMPLOYMENT:

• Must complete a 90-day introductory period
• Must obtain Key Gaming License upon hire

AUTHORITY: 

• Supervisory responsibilities: none
• Financial: none

REPORTS TO:

Security Manager, Assistant security managers, & Sergeants.

This position will remain open until filled.

Sports Book

The Writer/Teller will provide exceptional service and create a fun and welcoming experience for all guests within the Sports Book area. The Writer must be able to process all Sports Book transactions quickly, accurately and in accordance with wagering and payment policies.

DUTIES & RESPONSIBILITIES:

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures
• Effectively and consistently communicates betting rules and provides betting instructions to guests in accordance with policy and procedures.
• Promotes positive guest relations through prompt, courteous, and efficient service
• Monitors assigned area for cleanliness.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High school diploma or GED required
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Keyboard skills
• Excellent written and verbal communications skills

Preferred:

• Excellent telephone communication skills
• Knowledge of company policies and procedures (i.e. Personnel Policies, SOP’s, IC’s)
• Knowledge of computers and relevant software applications
• General knowledge of sports teams and games

Skills

Required:

• Excellent communication skills
• Knowledge of customer service principles and practices
• Proficient typing skills
• Cash handling experience

Abilities

Required:

• Ability to accurately relay and/or interpret information
• Knowledge of basic administrative and secretarial procedures
• Must possess mathematical ability (addition and subtraction) to accurately pay and collect funds for guests

REPORTS TO:

Sports Book Supervisor

PHYSICAL DEMANDS

Must have the ability to perform basic housekeeping duties of reception area. Walking up and down stairs, stooping, sitting for long periods of time and lifting.

WORKING ENVIRONMENT

Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke.  Extensive computer use.  Must handle hazardous materials.  Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs.  Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible to ensure that their designated operations are in compliance with Casino policies, MICS, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a four-month introductory period.  Candidates for this position will be required to have dependable transportation available to them.  Must also maintain a Valid Drivers License and be insurable on our company’s policy throughout your time of employment with the Casino.

This position will remain open until filled.

Porter

The Porter Department provides a safe and friendly environment for guests and team members by establishing and maintaining the cleanliness of assigned areas of the casino in compliance with departmental policies and procedures.

• High school diploma or G.E.D. equivalent.
• Twenty-one (21) years of age
• Must obtain non-gaming license upon hire.
• Ability to handle diverse situations and/or people.
• Strong written and verbal communication skills; work closely with other departments.
• Excellent guest service skills.
• Flexible availability-including weekends.
• Ability to bend, stoop, twist, reach and lift up to fifty (50) pounds or more.
• Ability to carry up to twenty (20) pounds on a continual basis.
• Ability to push or pull fifty (50) pounds or more on a cart, dolly or two-wheeler; or while operating vacuum/shampooer.
• Standing or walking for extended periods of time.
• Occasional exposure to weather conditions.
• Work is performed throughout the property, indoors and outdoors.
• Must be tolerant to varying conditions of noise level, temperature, and air quality.

DUTIES & RESPONSIBILITIES:

• Maintains cleanliness of all areas as directed by Porter Supervisor or Manager.
• Janitorial cleaning for all assigned areas as directed by porter manager and/or supervisor.
• Removes trash, replaces ashtrays, and wipes and cleans all ashtrays and trash cans.
• Customer service, to include providing service and information to guests.
• Cleans between slot machines, removes glasses and trash, and discards all empty bottles around guests and maintains those areas without disrupting play.
• Keeps all slot chairs/table chairs clean in assigned areas.
• Heavy cleaning such as shampooing carpets, stripping and waxing floors, pressure washing, emptying trash cans, and performing bio-hazard clean-up.
• Maintains all porter department equipment and supplies in an orderly manner.
• Report all equipment malfunctioning and supply shortages.
• Cleans, sanitizes, and stocks all restrooms in assigned areas.
• Performs other duties as necessary and assigned.

REPORTS TO:

Porter Supervisor and/or Manager

This position will remain open until filled.

Sales & Marketing

Part time position & only scheduled during events.

• High school diploma or G.E.D. equivalent.
• Outstanding organizational skills.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Excellent written and verbal communication.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skill.
• Some heavy lifting may be required.

DUTIES & RESPONSIBILITIES:

• Assuming the role of Ticket Taker, waitstaff, welcoming guests, among other duties Working as ushers and ensuring that seating arrangements adhere to guest needs and/or expectations
• Working under the instructions of the Group Sales Coordinator
• Ensuring the event hall is clean and organized before, during, and after the event.
• Adhering to event safety standards.
• Ensuring excellent levels of customer service.
• Dispensing useful information to event-goers.
• Packing up event supplies when the event is completed.
• Performs other duties as assigned.

REPORTS TO:

Group Sales Coordinator

This position will remain open until filled.

Foods

Prepare individual meals using grill, fryers, and broilers according to customer requests.

• High school diploma or GED equivalent.
• Able to stand for long periods of time.
• Able to lift at least 35lb.
• Cooking and food handling experience is required.
• Must obtain an Employee Gaming License

DUTIES & RESPONSIBILITIES:

•  Keep all work areas stocked, rotating foods as necessary.
• Refer to kitchen Personnel Handbook for proper food handling procedures
• Read cooler thermometers
• Maintain a clean work station
• Stock condiments
• Slice and dice veggies
• Must be able to rotate shifts and work weekends
• Other duties as assigned

REPORTS TO:

Food Service Manager/ Supervisor

This position will remain open until filled.

Foods

Prepare individual meals using grill, fryers, and broilers according to customer requests.

• High school diploma or GED equivalent.
• Able to stand for long periods of time.
• Able to lift at least 35lb.
• Cooking and food handling experience is required.
• Must obtain an Employee Gaming License

DUTIES & RESPONSIBILITIES:

•  Keep all work areas stocked, rotating foods as necessary.
• Refer to kitchen Personnel Handbook for proper food handling procedures
• Read cooler thermometers
• Maintain a clean work station
• Stock condiments
• Slice and dice veggies
• Must be able to rotate shifts and work weekends
• Other duties as assigned

REPORTS TO:

Food Service Manager/ Supervisor

This position will remain open until filled.

1 Position: Full-Time/Day/Weekends/Holidays

DEPARTMENT: 

Accounting

GENERAL FUNCTION: 

Responsible for the inventory of Cage/Casino coin and chip assets. Assist in providing an accurate count for daily service drops. Work in accordance with all applicable policies and procedures as stated in the Dakota Sioux Casino Cage Employee Manual.

REQUIREMENTS: 

• High school diploma or GED equivalent
• Accounting background, the ability to work well with numbers, computer knowledge is required as well as willingness to be trained in these areas
• Detail orientated, self-starter with ability to work well with others
• Ability to lift 50 lbs.
• Heavy lifting, moving, bending, stretching and standing for long periods of time
• Must obtain key gaming license upon hire

DUTIES & RESPONSIBILITIES: 

• Conduct, record and watch daily service drops
• Count, verify, record and bundle different denominations of bills and tokens
• Support all general accounting functions as directed, including blackjack gaming reconciliations, poker drops sheets, hard count drop and wrap sheets
• Back-up support for other count team members (on call)
• As a team member you will participate in a slot machine coin drop and assist in tagging of each slot machine by reference number
• Empty machines into pre-numbered coin drop buckets, weighing each bucket on a coin scale to determine accuracy of each scaled weight, prepare coins or tokens by denomination for automated wrapping
• Verify coin by denomination and arrange in vault
• Keep work area clean and free of debris, clean sorters daily
• Issues daily vault wrap and count sheets to shift manager so it can be put into Cage summary report
• Other duties as assigned

REPORTS TO: 

Count Team Supervisor/ Controller

CLOSES:

This position will remain open until filled.